faq

How do I order my cake?
How much do you charge for specialty cakes?
Do you deliver your cakes, cookies or cupcakes?
Do you ship cakes or cupcakes?
Your cakes are beautiful, but do they taste good too?
How much are cake tastings, and what do they entail?
What cake flavors & fillings do you have?
I have my own cake flavor in mind, do you do custom cake flavors?
Do you make gluten-free cakes?
Are the numbers & decorations on your cake edible?
How far in advance should I place my order?
Do you have a retail store where I can walk in and purchase a cake on the spot?
Where are you located?
Is a deposit required when placing an order?
What methods of payment do you accept?
What is your refund/cancellation policy?
Can you put my photo or a special picture onto my cake, cupcakes or cookies?
I am interested in taking a cake decorating course. Are you offering a class?
Do you have a retail store?

How do I order my cake?

Due to the highly visual and creative nature of choosing the perfect design for your cake, we strongly recommend that orders be placed in person with one of our design consultants. Our store is located at #40, Street 222, Phnom Penh, Cambodia. [top]

How much do you charge for specialty cakes?

Prices vary depending on size and complexity of the design. Please come into the store and discuss your needs with a design consultant.
Costs for our cupcakes, signature cakes & cookies can be found here: prices & flavours. [top]

Do you deliver your cakes, cookies or cupcakes?

We do offer delivery services to anywhere in Phnom Penh inner city pending availability. Deliveries cost $5 as we need to send staff with the order to make sure it arrives in perfect condition! [top]

Do you ship cakes or cupcakes?

Due to the delicate nature of our sugar art, we regret that we cannot SHIP cakes at this point. But we do ship our handmade greeting cards. [top]

Your cakes are beautiful, but do they taste good too?

At Bloom, we make all of our specialty cakes fresh to order. That means we start baking them only after you’ve placed your order. We only use fresh ingredients, including real butter, Belgium chocolate, high quality cake flour, and sugar.

This means our cakes not only look beautiful, but they also taste delicious! [top]

How much are cake tastings, and what do they entail?

Cake tastings are free for orders over $250. Otherwise pop into our store to try our fabulous flavours for $1.50 each.

When you attend your tasting, please bring any pictures, invitations, etc, that may help us come up with the perfect design for your event. [top]

What cake flavors & fillings do you have?

Please see our list of flavours here. [top]

I have my own cake flavor in mind, do you do custom cake flavors?

Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you! Our basic cake flavors are listed here: prices & flavours. [top]

Do you make gluten-free cakes?

Yes, we offer gluten free cakes! We have 4 signature flavours: Uber rich Chocolate cake; Orange & Almond; White Chocolate & Macadamia; Lemon & Blueberry Cake. [top]

Are the numbers & decorations on your cake edible?

The numbers & decorations are made out of sugar gumpaste and floral wire. The gumpaste portion is edible, but generally very hard since it is dried in advance. [top]

How far in advance should I place my order?

We’d like as much lead-time as possible… but if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 1-6 weeks notice on specialty cake orders as we are often booked out in advance.

During the busy wedding season of November & December, you may need to book in up to 6 months in advance, especially if it is a large or intricate design. [top]

Do you have a retail store where I can walk in and purchase a cake on the spot?

Yes we do have a range of signature Bloom cakes in various designs that can be purchased on the day – If we have sold out, we can have a signature cake ready for you within an hour. Check out our signature designs here. [top]

Where are you located?

Our store is located here and our hours are 10am – 5pm Monday to Saturday. If you would like directions in Khmer, please call our friendly staff on 077 75 75 00. [top]

Is a deposit required when placing an order?

A 50% non-refundable deposit is required for all orders. Your order is only guaranteed after the deposit has been paid. We take limited orders over the weekend, so please reserve your date, even if you are unsure of your design! The balance is required one week before your special event. [top]

What methods of payment do you accept?

We accept cash, or you can deposit directly into our Bank Account. Please contact us for bank details if needed. [top]

What is your refund/cancellation policy?

A non-refundable deposit of 50% is due at time of order placement. Balance is due in full one week prior to event.

If a cancellation is received, the deposit will not refundable (as we will have given up other orders to be available for your order). [top]

Can you put my photo or a special picture onto my cake, cupcakes or cookies?

Yes, Bloom can print edible pictures, corporate logos or images onto cakes, cupcakes and cookies. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company. Please contact us for more information. [top]

I am interested in taking a cake decorating course. Are you offering a class?

We hope to in the future, but at this point we are partnering with various NGOs to empower women in need and are fully booked out! Sign up to our newsletter and we’ll be sure to let you know when we begin offering classes! [top]

Do you have a retail store?

Check out our signature designs here, our store is located at #40, Street 222, Phnom Penh, Cambodia. [top]

     

too beautiful to eat... too delicious to resist...

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